John O'Donnell & Sons Inc. 3000 Mt. Carmel Ave. Glenside, PA 19038 - Phone: (215) 884-1703

Code Of Ethics

Customers

WE WILL SERVICE our customers with integrity, competence, and objectivity.

WE WILL DELIVER to our customer all that we promised through value-added services.

WE WILL PERFORM our work to meet technical codes or better.

WE WILL EXPLORE each customer situation to sufficient detail and gather sufficient facts to gain an understanding of the problems/, the scope of assitance needed, and the possible benefits our service and technical recommendations may provide our customers.

Employees

WE REGARD our employees' satisfaction as important as customer service and profitability. We subscribe to the premise of win, win, win.

WE WILL ASSIGN technical and support personnel to each job in accord with their experience, knowledge, and expertise.

WE WILL FOSTER training for all our our employees on an on-going basis to improve and uphold high performance standards.

Professional Responsibility

WE WILL PERFORM jobs for which we are qualified by our experience and technical competence. If needed we will take care of callbacks with a minium of inconvienience to our customers.

WE WILL stand behind our work.

WE WILL NOT provide services to a customer under terms and conditions that might damage or compromise the integrity of our trade and profession. We will follow the Golden Rule.

WE WILL NOT advertise our services in a deceptive manner.

WE WILL MAINTAIN  a wholly professional attitude and behavior toward those we serve, our fellow contractors, our own employees, and the public at large.

Earnings

WE WILL AGREE with our customers independantly and in advance on the basis for our fees. Our fees will be commensurate with the quality of the services we deliver and the responsibilty we accept.

WE WILL MAKE it our moral imperative to maintain a profitable business as part of our responsibilty to our employees and our families.

WE WILL BE MINDFUL  of the honest value recieved by the customer and our right to an ethical profit.

Social Responsibility

WE WILL BE GOOD  corporate citizens.

WE WILL PROTECT  the health and safety of our communities by sharing knowledge of new environmental developments and technological advancements with the communities we serve.

WE WILL REPORT violations of this Code of Ethics.

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